The official sales period begins tomorrow and runs until August 31
Thursday, June 30th, 2011Both consumers and merchants have the same obligations and rights for the rest of the year
The Ministry of Universities, Business and Research, and Health, responsible trade and consumption, respectively, report that the official period of summer sale starts tomorrow, July 1st, and runs until 31 August.
Establishments will be responsible for determining the length of the sales period, which may be a week at least two months.
Both experts from the Directorate General of Trade and Crafts, such as the Directorate General Citizen Services, Addictions and Consumer Affairs to ensure consumers and traders benefit from these rebates summer with the best guarantees.
Among them are that businesses specify the start and end of sales, selling objects have been included previously in the 'stock' of the establishment and at regular price items and discount prices must be sufficiently separated.
Both consumers and merchants have the same rights and obligations in the sales period than during the rest of the year.
Tips on sales period
During sales periods, the discounted price as above must appear on the label, or the percentage discount, or even a single price for each item type.
In case of second or successive reductions shall be marked items with the original price, that of the first reduction and subsequent prices.
You must keep your ticket or bill of sale as security for a possible return or complaint.
If a facility accepts returns throughout the season so should in sales time and, otherwise, you must explicitly warned.
In case of under garments, the same happens in returns.
Establishments that support credit card payments for the rest of the year are required to do so in sales time without charge on the price, and are obliged to inform the consumer of it through its general advertising, with visible exposure from outside the establishment.
The dealer is also obliged to inform the consumer about the payment allowed, through its general advertising visible from outside the establishment.
The availability and stock of products subject to rebates should be sufficient.
If the sales are limited to deplete stocks of goods, the merchant must clearly on the total number of units covered by the activity.
Labelling should be correct and legible in Castilian.
In the case of clothing, the label must include washing and ironing instructions and report preparation materials and information from the manufacturer.
It generally prohibits the existence of unfair and, in particular, severance based on typographical errors and printing.
The items for sale in rebates should have been included before, and for a minimum period of one month in the usual run of sales, in perfect condition, unless defective or manufactured specifically for these sales.
We also must reject articles that do not meet the necessary health and safety conditions.
Purchase only products that are needed, and purchase items that are not needed just because they're on sale.
Buy establishments that are attached to the Consumer Arbitration Board, as they offer better guarantees and consult consumer orange pages.
If you believe a trade has not respected the rights as a consumer, demand the complaint form and attempt to resolve the problem amicably.
Also can be directed to the Municipal Office of Consumer Information nearest to the Directorate General of Citizen Services, Addictions and Consumption and the Directorate General of Trade and Handicraft of the Autonomous Community or any such association.
It is also available to consumers by phone: 901 501 601.
Source: CARM